Terms of Service

The short version:

• Convira runs an AI agent that touches your files, your tools, and - if you choose - the cloud. It acts on your instructions and within the permissions you grant, so you're responsible for what you direct it to do and what you approve.
• AI output can be wrong. Review it before you rely on it, and don't use it as a substitute for professional advice.
• Paid plans are subscriptions that renew automatically until you cancel. Cloud credits reset each month; one-time top-ups carry over.
• You keep ownership of what you put in and, as between you and us, what comes out.
• Nothing here limits your statutory rights as a consumer. If a term conflicts with a right you can't legally sign away, that right wins.
• The full text below is what actually governs.

1. Agreement and eligibility

By creating a Convira account, or by using Convira, you agree to these terms and to our Privacy Policy, which is part of this agreement. If you're using Convira on behalf of a company or other organization, you confirm you're authorized to bind it, and “you” means that organization.

You must be at least 18 years old to use Convira. If you're 16 or 17, you may use it only with the consent of a parent or guardian who agrees to these terms on your behalf and is responsible for your use. Convira is not directed to anyone under 16.

2. The Service

Convira (the “Service”) is an AI agent: a desktop application and a cloud service that, on your instructions, plans and carries out tasks using tools - reading and writing files, running code, automating a browser, searching the web, working with documents, connecting to integrations you authorize, and more. It runs in one of three ways: local (entirely on your machine, against models you host), Private Box (on a machine you self-host), or cloud (on our infrastructure, which forwards your request to a third-party AI model provider - currently Anthropic, OpenAI, Google, or xAI - to generate the response). What each plan includes is described on our pricing page.

We're continually improving Convira. We may add, change, or remove features, and we may set or adjust technical limits, as long as we don't materially reduce the core functionality of a plan you're paying for during your current billing period.

3. Your account

You need an account to use most of Convira. Give us accurate information, keep it up to date, and keep your credentials secure - you're responsible for activity under your account. Tell us promptly at support@convira.ai if you suspect unauthorized use. An account is for one person; don't share it.

Convira organizes work into workspaces. A workspace has an owner and may have other members with roles (admin, operator, viewer) that determine what they can do, including who can manage billing and who can invite or remove members. Members of a workspace can generally see that workspace's data. If you invite people to a workspace, you're responsible for who you invite and for making sure they're allowed to access what's there. The workspace owner is responsible for the workspace and its subscription.

4. Plans, billing, and credits

Convira offers free and paid plans. The current plans, prices, included cloud credits, and what each plan can do are on our pricing page. A free account can sign in but doesn't include cloud credits.

Subscriptions and renewal. Paid plans are subscriptions billed in advance for a billing period (monthly, or - where offered - annually as a single yearly charge, not installments). They renew automatically at the then-current price for the same period until you cancel. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you keep access until then. We use Stripe to process payments; we don't receive or store your card details.

Cloud credits. Paid plans include a monthly allowance of cloud credits, which resets at the start of each calendar month and does not roll over - unused subscription credits expire when the month ends, on monthly and annual plans alike. You can also buy one-time top-up credits; top-up credits stay on your account across resets until you use them. Runs draw from your subscription allowance first, then your top-up balance.

Changes, taxes, and downgrades. We may change prices; if a change affects your plan, we'll give you notice before it takes effect at your next renewal, and you can cancel if you don't accept it. Prices are exclusive of taxes unless stated otherwise; you're responsible for any taxes due, except taxes on our income. If you downgrade, the change and any proration are handled through your billing provider; unused subscription credits don't carry over on a downgrade.

Refunds. Except where required by law (including the right of withdrawal below, where it applies), payments are non-refundable and we don't provide credits or refunds for partial periods, unused credits, or downgrades.

Non-payment. If a payment fails, we may retry it, and if it stays unpaid we may limit your account to read-only access and then suspend it. See Suspension and termination below.

Right of withdrawal (consumers in the EU)

If you're a consumer in the EU, you normally have 14 days from the start of a paid subscription to withdraw from it and get a refund of what you've paid for that period, no reason needed - email us at support@convira.ai or cancel from your account within that window. Important exception: because Convira is a digital service that starts as soon as you subscribe, if you ask us to begin providing it immediately and acknowledge at checkout that you'll lose your withdrawal right once it starts, the withdrawal right no longer applies. This doesn't affect any other statutory consumer rights you have.

5. The AI agent

Convira uses artificial intelligence. You acknowledge that you're interacting with an AI system, and that the agent's plans, responses, and any content it generates are produced by AI - they can be inaccurate, incomplete, outdated, biased, or just wrong, and they may differ from one run to the next. Review the agent's work before you rely on it or act on it. Convira is not a substitute for professional judgment, and you shouldn't use it as the sole basis for decisions where errors carry serious consequences - legal, medical, financial, safety-critical, or similar - without independent verification by a qualified person.

The agent acts on your instructions and within the permissions you grant. It will ask you to approve sensitive actions before it takes them; when you approve one, you authorize it. You are responsible for the instructions you give, the permissions and approvals you grant, and the consequences of what the agent does as a result. On the cloud runtime, your request is sent to a third-party AI model provider; your use of those providers' models through Convira is also subject to those providers' own terms and policies, which we don't control.

If Convira generates images, video, audio, or text for you, you're responsible for how you use and distribute it, including disclosing that it's AI-generated where the law or the context requires that.

6. Your content and responsibilities

“Your content” means the files, code, text, prompts, data, and other material you provide to Convira or that the agent produces for you at your direction. As between you and us, you keep all rights in your content - including the inputs you provide and, to the extent such material can be owned and subject to the AI providers' terms, the outputs the agent generates for you. You grant us only the limited, non-exclusive licence to host, copy, transmit, process, and display your content as needed to operate and provide the Service to you (for example, forwarding a cloud request to the model provider and streaming the result back to your device).

You are responsible for your content and for your use of Convira. You represent that you have the rights and permissions needed for the content you provide and for what you ask the agent to do with it, and that your use complies with applicable law - including data-protection law for any personal data you process through Convira. If you use Convira to process personal data of others and you're subject to the GDPR as a controller, a Data Processing Addendum is available on request at support@convira.ai for that processing.

7. Acceptable use

Convira can run code, control a browser, reach the web, and act on your files and connected systems. With that in mind, you agree not to use Convira, and not to direct the agent, to:

• break the law, infringe anyone's rights, or facilitate someone else doing so;
• access, probe, scan, disrupt, or attack systems, networks, accounts, or data you aren't authorized to - no unauthorized penetration testing, credential stuffing, scraping in violation of a site's terms, denial-of-service, or malware;
• produce or distribute content that is illegal, that sexually exploits or endangers minors, that harasses or defames, or that you know to be false in a way that causes harm;
• abuse the Service's limits or economics - circumventing credit accounting, rate limits, or technical restrictions; sharing accounts; or reselling, sublicensing, or providing the Service to third parties as a service of your own without our written agreement;
• reverse engineer, decompile, or attempt to extract source code or model weights from Convira, except to the extent that restriction is unenforceable under applicable law;
• remove or obscure any proprietary notices, or misrepresent your affiliation with us;
• use Convira in violation of export-control or sanctions laws, or where you or your use is the target of such restrictions.

If you become aware of a serious safety or abuse problem - something the agent did, or content it produced, that shouldn't have happened - you can report it through the in-product “report a concern” flow or at support@convira.ai. We may investigate and act on suspected violations of this section, including by suspending or terminating access (see below).

8. Intellectual property

Convira - the software, the apps, the website, the documentation, the name, the logo, and the look and feel - is owned by Convira OÜ and its licensors and is protected by intellectual-property law. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Convira apps and the Service for your own use (or your organization's) during your subscription. That licence doesn't include any right to copy, modify, distribute, sell, or create derivative works from Convira, except as the apps are meant to be used or as applicable law permits regardless of contract.

If you give us feedback, suggestions, or ideas about Convira, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you. Convira includes third-party and open-source components, which are licensed under their own terms; nothing in these terms limits your rights, or our obligations, under those licences.

Private Box. If your plan includes a Private Box, the licence to run it is tied to your active subscription and the entitlement for your plan. When your subscription or entitlement ends, the Private Box licence ends too (after a short technical wind-down), and you must stop using the Private Box software. The Private Box runs on hardware you provide and control; you're responsible for operating, securing, updating, and backing up that machine and the data on it.

9. Privacy and security

How we handle personal data is described in our Privacy Policy, and how we protect data and run the Service securely is described on our Security page. Both are part of this agreement by reference. In short: on local and Private Box runs your prompts, files, memory, and AI inference stay on hardware you control - the exception is a billed tool you invoke (web and X research, image and video generation, connector actions), whose single call is executed by Convira with managed provider keys and needs a connection. We don't store the contents of your cloud runs - we keep operational metadata, and the run content is forwarded to the AI model provider and kept on your device.

10. Suspension and termination

You can stop using Convira at any time, and cancel a paid subscription from your account (effective at the end of the current billing period).

We may suspend or limit your access - or, for serious or repeated problems, terminate it - if you breach these terms, if your payment is overdue, if your use poses a security, legal, or operational risk to the Service or to others, or if we're required to by law. Where it's reasonable to do so, we'll give you notice and a chance to fix the problem first. After a paid subscription lapses, we may limit your account to read-only access for a short grace period and then lock it.

When this agreement ends: your right to use the Service ends; we'll make your data available for export for a reasonable period where practical; and amounts already paid aren't refunded except as required by law. You can ask us to delete your account and associated personal data at support@convira.ai - we'll delete or irreversibly anonymize it, subject to data we're required or permitted to keep (see the Privacy Policy for retention details). Sections of these terms that by their nature should survive termination - including ownership, disclaimers, limitation of liability, indemnification, and governing law - survive.

11. Disclaimers

We work hard to make Convira reliable, but to the fullest extent permitted by law the Service is provided “as is” and “as available”, without warranties of any kind, express or implied - including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, secure, or error-free, or that AI output will be accurate or suitable for your purposes. You use Convira, and rely on its output, at your own discretion and risk.

If you're a consumer: nothing in these terms excludes or limits the statutory rights and remedies you have under consumer-protection law - including, in the EU, your rights when a digital service doesn't conform to the contract. The disclaimers above apply only to the extent the law allows.

12. Limitation of liability

To the fullest extent permitted by law: neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised such damages were possible; and our total aggregate liability arising out of or relating to Convira and these terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) €100.

What this doesn't limit: nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for anything else that can't legally be limited or excluded - and, if you're a consumer, nothing here limits liability or rights that consumer-protection law gives you on a mandatory basis.

13. Indemnification

To the extent permitted by law, you'll defend, indemnify, and hold harmless Convira OÜ and its people from claims, damages, losses, and reasonable costs (including legal fees) brought by a third party and arising from your content, your use of Convira, what you directed the agent to do, or your breach of these terms or of applicable law. We'll let you know about the claim, give you control of the defense (we can participate with our own counsel), and not settle it in a way that imposes obligations on you without your consent. (This section applies primarily where you're using Convira in a business capacity; if you're a consumer, it applies only to the extent the law permits.)

14. Changes

We may update these terms - for example to reflect new features, legal requirements, or how the Service works. If a change is material, we'll give you reasonable notice (such as by email or an in-product notice) before it takes effect, and update the “last updated” date above. If you keep using Convira after a change takes effect, that change applies to you; if you don't agree with it, stop using Convira and, if you have a paid plan, cancel it. We may also change, suspend, or discontinue parts of the Service as described in “The Service” above.

15. Governing law and disputes

These terms, and any dispute arising out of or relating to them or to Convira, are governed by the laws of Estonia, without regard to conflict-of-laws rules, and the courts of Estonia have jurisdiction.

If you're a consumer: this choice of law and forum doesn't deprive you of the protection of mandatory consumer-protection rules of the country where you live, and you may also bring proceedings in, and may be sued only in, the courts of your country of residence, as EU law provides. EU consumers can also use their national alternative dispute resolution body - in Estonia, the Consumer Disputes Committee (Tarbijavaidluste komisjon).

16. General

These terms, together with the Privacy Policy and the Security page and any guidelines or policies we reference, are the entire agreement between you and us about Convira and replace any earlier agreements on that subject. If any provision is found unenforceable, the rest stays in effect and the provision is applied to the maximum extent permitted. Our not enforcing a provision isn't a waiver of it. You may not assign or transfer these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you. We'll send notices to the email on your account or post them in the product; you can send notices to support@convira.ai. Neither party is liable for failure or delay caused by events beyond its reasonable control. There are no third-party beneficiaries to these terms. If any term is unusual for an agreement of this kind, we've tried to flag it plainly above; if you spot something that isn't clear, ask us.

17. Contact

Convira OÜ
Järvevana tee 9, Kesklinn, 11314 Tallinn, Harju County, Estonia
Registry code 17268095
support@convira.ai